FAQ

Gig is a car sharing service from AAA. Get the app, apply for membership,
find a nearby car, get in, and go. Keep the car for as long as you want
and end your trip by parking anywhere in the car's original HomeZone. Learn more about our Gig cars.

Gig works with cities to arrange special parking and free-floating car
share agreements. Members can pick up a car in one place and end their
trip in another. We call the areas where Gig trips can end HomeZones. We
have zones in Seattle, Sacramento, and the Bay Area. You can reserve a
car, unlock it and drive it as long as you want, just make sure you end
your trip in the original HomeZone. If you’re not ready to end your trip, you can always choose, “Park and
Come Back.” Even though we have special super parking permits for some
cities, there are still restrictions. You can not park a car in a:

• • handicap spot
  • no-parking spot
  • private or city lot
  • any place with street sweeping, city services, or events in the
    next 12 hours.
  • Sacramento residential spaces with red signs (if the street signs
    are red, keep looking).

All Gigs must begin and end trips in the original HomeZone. You are not
allowed to take a Gig and end the trip from one HomeZone to a different
HomeZone. For example, taking a Hybrid Gig from the Bay Area and ending
the trip in Sacramento, or taking an Electric Gig from Sacramento and
ending the trip in Bay Area. If you get a ticket within 12 hours of
parking your Gig you will be held responsible. If you are towed or
impounded, you will be charged a fine.

In the Bay Area and Seattle we have a fleet of Toyota Prius hybrids. With
five seats, cargo space, and bike racks, it’s ready for anything, from
errands to adventures. All of our cars are automatic transmission.
Learn more about our Gig cars. In Sacramento we have an electric fleet of Chevy Bolts. Cars all have five seats, cargo space, bike racks, and automatic
transmissions.

Gigs are indicated by different pins on the map: a blue pin is a Hybrid
Gig, yellow is a discounted Hybrid Gig, and green is an Electric
Gig.

Download the app and follow the prompts to instantly apply. We need some
basic info, a scan of your debit or credit card and driver’s license, and
a selfie. The whole process takes less than five minutes. Once you're
approved, find a car, get in, and go. We put a $50 hold on your account to
verify funds, which drops off in a few days depending on your bank.

We want to enable you to explore and sometimes that means leaving cell
service. For those times you can’t unlock your Gig with a phone because
your phone died or you don’t have service you can use a Gig card. After
signing up and taking your first trip you can request a
Gig Card,
which acts as a backup key for locking and unlocking the car if you have
poor or no cell service. We’ll send you one, it takes about two weeks.
Need one sooner or lost your card? Check out this blog
to find out which AAA branches have Gig cards on hand.
Just give us a call to activate your card. If you lost your card please
call us at (800) 464-0889 so we can cancel your lost Gig card. Check out
Gig’s “how-to” videos to learn more: Gig Cards & Fuel Cards

We offer 24/7 support to our Members via:

• Member Support button in the app
• Email at
  [email protected]
• Filling out a form here
• Phone at (800) 464‑0889

While we charge a $1 Access for on every trip, there are no signup fees,
on-going membership fees, or annual charges for Gig. You only pay for your
use of the car and a $1 Access fee at the end of each trip (excluding
Prepaid Rentals). You are responsible for any tolls on your trip, but we
automatically calculate and add them to your account the following week.
When you sign up, we verify your credit or debit card with a
pre-authorization amount of up to $50. When you start a reservation, we
place a pre-authorization hold on your credit or debit card of up to $15
to ensure your card is up-to-date and valid. These pre-authorization holds
will fall off your account within 24-72 hours, depending on your bank. We
charge additional fees for things like smoking in the car, leaving it
messy, and get a parking ticket within 12 hours of your reservation. Find
out more on the Rates page,
and details are in the
Member Agreement.

We’ve found a way to make your quickest trips more affordable. Check the
app for a ‘Golden Gig,’ marked with a gold symbol on the app. These
special Gigs are 10% off.

Pretty much everything—every trip includes insurance (restrictions and
limitations apply), gas/charging, parking in the
HomeZone, maintenance, 24/7 support, and AAA
roadside assistance. That being said, if you smoke in the car, leave it
messy, or get a parking ticket within 12 hours of your reservations fees
apply.

Contact us to report a lost item, and we’ll do our best to help you locate
it. Find something left behind by someone else? Stick it in the glove box
or trunk, and let us know using the in-app Member Support button, or
call (800) 464‑0889. We do our best to
keep your belongings safe, but we can’t be responsible for any items that
are lost or stolen from our cars.

Bluetooth Low Energy (BLE) is a low-power wireless technology used to
securely connect your phone to your Gig car. Bluetooth makes locking and
unlocking fast and reliable when using the app, especially if you're in an
area with poor or no cell service. Bluetooth works best within 30 feet of
your Gig car. If you are within 30 feet and are still having trouble,
confirm that Bluetooth is turned on and try moving closer to the car. You
can also always use your Gig card as a backup key. You don't have to have
Bluetooth turned on, but it helps.

To join Gig you must be:

• at least 18 years old
• have a valid debit or credit card
• have a valid driver's license issued by a state in the U.S. that has
  not been suspended, revoked, expired, surrendered, withdrawn, or
  otherwise invalidated for any reason
• have a driving history that meets our requirements, which include not
  having major driving infractions.

You agree to us accessing and reviewing your consumer reports, including
motor vehicle records, to ensure you meet our eligibility criteria.

Yes! Please provide the following two documents via email ([email protected]) and we will process these within 1-3 days:

1. 
   A copy (scan or photo is fine) of your international drivers permit
   and current foreign license or a copy of your international driver's
   license.
2. 
   A copy (scan or photo is fine) of your driving history (in English
   and dated) from the entity that issued your driver's license.

We’ll look at the type, date of incident, quantity, and severity of the
violation and make an assessment. We strive to make safe decisions that
will allow us to offer the GIG Car Share program to our Members, and we
reserve the right to make these decisions in our sole discretion. Please
see Member Agreement or call us at
(800) 464‑0889.

We’re here for you. Press the Member Support button in the app for 24/7
support, or call us at (800) 464‑0889.

Don’t panic. Make sure everyone is safe first, and if anyone is injured,
call 911. When it is safe to do so, immediately report the accident by
calling (800) 464‑0889 or by pressing the
Member Support button in the app. Once you get in touch, we'll help you
through the process. Failure to immediately report the accident could
prevent you from receiving coverage under the Third Party Liability
Insurance. Please do not drive the car after an accident until and unless
we have given you explicit permission to do so.

Yes! Send your friends a link through the "Free Rides" page in the app,
and they’ll get a $25 driving credit when they sign up. You’ll also
receive a $25 driving credit after they take their first trip!
Terms and Conditions
apply.

Promo codes will give you trip credit depending on the promotion. They do
expire, so check the code’s expiration date before using. If you were
given a promo code via a Gig gift certificate there is no expiration date.

AAA Members save 10% on every Gig trip. Just enter your AAA Membership
number when registering your account and enjoy those sweet, sweet
discounts.
Join AAA
to save 10% on every trip. The AAA discount does not apply to tolls or
other fees.

You can reserve a car through the app. Find a car on the map, select
"reserve," and get a 30-minute hold on your car. Change of plans? Cancel
your booking free of charge. You can’t rebook a car after canceling a
reservation for two hours. You also can’t reserve a Gig more than 30
minutes in advance as this lets us provide on-demand trips when you want
them. If you don’t pick up the car in that window, you’ll lose the
reservation and won’t be able to rebook that car for two hours. Watch
Gig’s “how-to” videos to learn more:
Finding and Reserving a Gig
Gig Cards & Fuel Cards

Available cars are shown on the map in the app. You’ll also get some handy
info like location, license plate number, fuel level, and an estimate of
how far you can drive. Watch Gig’s “how-to” videos to learn more:
Finding and Reserving a Gig

• Green means the car is available
• Orange means the car is reserved.
• To end your trip, hold the Gig Card on the reader until the light turns
  blue, then green. This takes approximately 10 seconds.

Watch Gig’s “how-to” videos to learn more:
Gig Cards & Fuel Cards

Pets are fine if they stay in a carrier (with the exception of service
animals). Feel free to eat and drink in the Gig, just please clean up
after you hit the drive-through. No forms of smoking are allowed in the
car, this includes e-cigarettes, vape pens, and cannabis. If the car is
left messy, dirty, smelly or covered in dog hair you will get charged an
Excessive Cleaning fee.
Read more about our rates and fees.

We are definitely family friendly, but make sure you bring your own
booster/car seat for the little ones.

The HomeZone is the area
where you can start and end a trip. You can see the HomeZone boundaries in
the app. We have a HomeZone in the East Bay with designated lots in San
Francisco and the Oakland Airport. Gigs must begin and end trips in their
original HomeZone. You will be charged a fee if you take a Gig from a
HomeZone and end that trip in a different HomeZone. Gig has special
agreements with different cities around parking, be sure you familiarize
with the limitations of the city you’re ending your trip in. Never park in
a no parking zone, handicap spot, and be sure there isn’t street sweeping
within 12 hours of parking. You can take your Gig anywhere (within the
U.S.), but you can only start or end a trip inside the
HomeZone. If you want to make a stop without ending your trip, turn the car off and lock it through the app. Do not choose “End trip.” Unlock it when you return.
Making stops and ending trips
Where to Park

You can take Gig for as long or as short as you like. Up to to 250 miles
per day is included in the rate, past that, it's 45¢/mile (plus tax) in
addition to the standard trip rates.

You can unlock Gig cars on the street using your app. If returning to an
active rental you can use the Gig card, just tap the windshield reader
until the car unlocks. Just get in, put your foot on the brake, and push
the“Power” button.

To end your trip, park in an approved parking spot anywhere in the
HomeZone. Remember to take all your stuff with you and make sure the car
is tidy. When it’s time to say good-bye, choose "End Booking” on the app.
You’ll know you’ve successfully ended your trip when the doors lock and a
green light appears up on the Gig Card windshield reader. Double check
that you’ve ended your trip so you don’t accidentally rack up charges or
get hit with an unsecured-car fee. If you’re using the Gig Card to end
your trip, just hold it on the Gig Card windshield reader until the light
turns blue, then remove it and wait for the light to turn green. Watch
Gig’s “how-to” videos to learn more:
Making stops and ending trips

If there’s an issue ending your trip, we’ll both text you and let you know
through the app. There are lots of reasons why you might not be able to
end your trip, but here are a few of the most common:

• You’re trying to end the trip outside of the Gig's original HomeZone or outside a HomeZone entirely.
• A door or the trunk might be open.
• The car isn’t turned off.

If you still can’t end your trip, get in touch. Use the app Member Support
button or call (800) 464‑0889.

This usually means the car is in sleep mode. Use the app to select the car
or tap your Gig Card on the reader to wake it up.

Let us know! At the start of your trip, report damage or cleanliness
issues by using the in-app button to contact Member Support, (800) 464‑0889. This is an important step because you could be held responsible for any
unreported damage or cleanliness issues if left until after your trip. If
you find any dings or dents, please mark them on the damage screen in the
app.

Keys for the bike rack locks are in the glove box, along with
instructions. With bikes racked, be cautious of driving where clearance is
less than 9ft. Damage to the car as a result of using the bike racks
inappropriately or an over-height car will be the responsibility of the
driver. Each side of the bike rack can hold a maximum of 40lbs. Watch
Gig’s “how-to” videos to learn more:
How to Put a Bike on the Rack

You have five minutes to start the car after you unlock. Not enough time?
No sweat. If the car locks, just hit "Unlock" again in the app.

Of course! You can stream your music through Bluetooth® or use the Entune™ app for Pandora® or your personal iHeartRadio station. All our cars have a port to plug your phone charger into—just bring your cable and you're set.

Insurance papers are inside the glove box. If you have any problems, call
Member Support at (800)464-0889.

Yes. You can call us at (800)464-0889 to
apply over the phone. If you are approved, we will mail you a Gig Card. A
Gig Card works like a key that can lock and unlock cars. If the windshield
reader light is green, just tap the Gig Card to the reader, get in, and
go! You will be able to use Gig the same way as a smartphone user, but you
will need to report damage or other issues by calling
(800)464-0889. Watch Gig’s “how-to” videos
to learn more: Gig Cards & Fuel Cards

Gigs are indicated by different pins on the map:

• Blue pin is a Hybrid Gig.
• Yellow is a discounted Hybrid Gig.
• Green is an Electric Gig.

We always do our best to keep the Gigs fueled up and ready for
adventure, but if you need a boost, you can: 

• Pay for the fuel out-of-pocket. 
• Snap a picture of the receipt.
• Send the receipt photo to [email protected], indicate your Gig email so we can look you up, or submit your
  receipt info here. 

We’ll start processing the reimbursement to your card on file within
three business days, the bank can take up to five to complete the
process. 

Don’t want to pay out-of-pocket? Locate the gas card in the glove box
and call Member Support at (800) 464‑0889
for the PIN.

Just like refueling, Gig covers the cost to recharge our Electric Vehicles. Once you find a station, pull up to an available charger, and begin charging. After you’ve paid,
snap a pic of your receipt, and submit it here for a refund.

You can park and end trips in almost any approved space in the car's
original HomeZone.

• 2+ hour parking in Oakland, Berkeley, Alameda and Albany
• Public, residential permit and metered street spots are fine. Public
  lots are not.
• In Sacramento you can park in any
  legal street parking spot (not red, blue, yellow,
  or posted with other restrictions) that permits parking for 1 hour
  or longer. Check the street signs, if the signs are red you need a
  new spot, if they're green you're good to go!
• Designated spots in San Francisco and BART station parking lots.
• If you’re taking Gig and parking it in a private, off-street parking
  area like a driveway, an underground garage, office building, mall, or
  apartment complex, you must choose “Park and Come Back” in the app.
  You can’t end your trip in these restricted access areas.
• Mind the curb, if it's red, yellow, blue, green, or white don't park
  there. You also can't end trips in private or public parking lots
  (unless we have designated parking).
• Some areas are Red Zoned, you can't end a trip there. If you're parked
  near a Red Zone sometimes the app won't let you end a trip and you
  have to call Member Support.

Remember, don't park within 12 hours of city services (street sweeping,
leaf pick-up) and be sure to read the signs carefully. Otherwise
restricted parking spaces are always a no-go (handicapped,
loading/unloading, vanpool, etc.) Also, beware of underground or concrete
parking structures, they often have low cell service and you might not be
able to lock/unlock the car without your Gig Card. So better to just avoid
those situations.

Remember, you’re always required to obey all the usual signage,
restrictions, and bylaws. You’re also on the hook for any tickets or tows if you park illegally or
if you’re ending a trip in a time-restricted spot. Need help? Give us a
call at (800) 464-0889 to clarify if you need to. We won’t bite. Or yell.

Watch Gig’s “how-to” videos to learn more:
Where to Park

No, Gig is a one-way car-sharing service. You can pick up and drop off
cars in any approved parking space on the street, including meters and
within residential parking zones throughout the
HomeZone. Just remember to
check street sweeping signs to make sure you’re not ending a reservation
within 12 hours of scheduled street sweeping. One-way trips are what Gig
is all about.

Note: We're no longer at VIP Airport Parking

Starting July 29, 2021, Expresso Airport Parking is Gig's new parking lot for travel to and from the Oakland International Airport. It is located at 195 98th Avenue in Oakland. Look for a white sign that reads “Airport Parking” and “XO Expresso Airport Parking” at the entrance. It is located five minutes away from the terminals (by shuttle).

Enter the parking facility by driving in the entrance lane and push the button for a ticket. Find any open space in the parking lot and park. End your trip in the Gig app. Don’t forget to leave the ticket on the dashboard. Shuttle vans periodically circle between the parking lot and Oakland Airport. There are shuttle signs at the parking lot with pick-up times.

We also have parking at SEA-TAC airport, 18613 International Blvd., SeaTac, WA. A shuttle goes from Wally Park to the airport terminal, take the
elevator from the 5th floor (roof) to the ground floor and the shuttle picks
up in front of the garage office to go to the airport. We don't have parking
at SFO or SMF yet.

Yes, we have designated parking spaces at Ashby, North Berkeley,
Rockridge, Lake Merritt, MacArthur, and West Oakland BART stations. If
they're all full, you'll have to find another legal place to park.

We’ll cross-reference the time to make sure. Just do us a favor and stick
the ticket in the glove box and give us a call to let us know it's there
on (800) 464‑0889 or via the Member Support button in the app.

You pay by the minute, hour, or day-we will determine which is the most
affordable rate for you. Please check
rate page for the latest
pricing. Prices are subject to change. Fuel,
insurance, and
parking within the HomeZone are included.

Additional rates:

• Surcharge over 250 miles per day: $0.45/mile

For longer trips, Gig may charge your card each day instead of waiting
until the end of the trip. Please visit our
Rates page for more details.
You also pay taxes, which vary by city and are subject to change. AAA
Members save 10% on standard driving rates.
Join AAA so you can save
10% on every trip. Gigs designated with a gold pin on the map have a
temporary lower per mile rate.

There are no signup fees, membership fees, or annual charges for Gig. You
only pay for your use of the car and a $1 Access fee. You are responsible
for any tolls on your trip, but we’ll automatically calculate and add them
to your account the following week. When you sign up, we verify your
credit or debit card with a pre-authorization amount of up to $50. When
you start a reservation, we place a pre-authorization hold on your credit
or debit card of up to $15 to ensure your card is up-to-date and valid.
These pre-authorization holds will fall off your account within 24-72
hours, depending on your bank. There are some instances in which you may
be charged additional fees (like if you smoke in the car) which you can
find on the Rates page, and in detail in
the Member Agreement.

Yes. Every car is registered with the FasTrak system. Tolls are
automatically billed to your account the following week.

Charging you fees hurts us more than it hurts you.

• Lost car documents: $20
• Declined credit or debit card fee: $25
• Excessive cleaning: $100
• Smoking/vaping in car: $100
• Unauthorized parking: $100
• Towed vehicles: $150 + tow fees
• Unlocked car: $100
• Drained battery: $100
• Unauthorized use of car by Third Party: $150
• Abandoned car: $50 + $5/mile outside of the car's specific HomeZone
• Parking and driving violation tickets: face value of tickets
• Surcharge after 250 miles driven per day: $0.45/mile
• All fees subject to $25 processing fee and taxes
• Seattle-Tacoma International Airport parking fee (when a Member starts
  or ends a trip there): $19.99

You don't need to think about it. All charges are automatically applied to
the debit or credit card on file. You'll be able to see the cost of all
your trips by logging into your Account the next business day except for
tolls or other charges, which will be added to your Account the following
week.

Our system automatically charges you the lowest rate at the end of your
trip. We got your back.

You will be responsible for covering the costs incurred for parking
tickets, towing, and any associated processing fees and taxes. Feel free
to contact us with concerns. Avoid getting towed by double checking
parking spots and always carrying your
Gig Card.

If your debit or credit card is declined, get in touch with your debit or
credit card company. You will be charged a $25 fee for a declined payment,
and your Gig Membership may be immediately suspended or terminated.

No problem. Just give us a call at
(800) 464‑0889 with your valid license
number and we’ll update your account. You won’t be able to reserve a car
again until we are able to verify that your driver’s license is valid.

Registration is inside the glove box in a handy packet.

We provide Third Party Liability Insurance while you are using the GIG Car
Share services. This insurance provides you with coverage for bodily
injury and property damage costs to other parties relating to an accident
occurring while using the GIG Car Share services and for which you may be
legally liable, subject to such Gig Member complying with all obligations
of the Member Agreement and subject to the
terms and conditions of the Third Party Liability Insurance. If you damage
the car, but are in compliance with all of the terms and conditions of the
Membership Agreement, you're responsible for a deductible limited to
$1,000 or $900 if you're a AAA Member. If you breach the Membership
Agreement, you will be responsible for all damages to the extent permitted
by law.

Your bodily injury liability is covered up to $100,000 per person/$300,000
per accident and property damage liability up to $50,000. Also, you are
covered with uninsured motorist/underinsured motorist bodily injury up to
$15,000 per person/$30,000 per accident.

No, damage waivers are not available.

Please notify us immediately. You will be responsible to the extent
permitted by law for the physical or mechanical damage to the car, loss
due to theft of the car, charges for towing, storage, and impound fees,
and related administrative charges.

Please contact Member Support at
(800) 464‑0889.

You will be notified of any pending claim due to an accident or damage
caused while using the car.

You won't be able to reserve or drive any Gig cars, but you are still
responsible for any outstanding charges associated with your Account. We
may later decide to reinstate or terminate your Membership as we consider
appropriate. If we choose to reinstate your Membership, you may be
required to provide us with additional information, which may include
confirmation that you meet our eligibility criteria.

Violating the Member Agreement will get
your Membership suspended or terminated with or without notice. If you
breach any term of the Member Agreement, you will not be covered by the
Third Party Liability Insurance. Don’t make us be the bad guys.

You won’t be able to reserve or drive any cars, but you are still
responsible for any outstanding fees or charges associated with your
Account. Some of your obligations will continue even after your Membership
has been terminated. Please see
Member Agreement for details.

It depends on the type, date of incident, quantity, and severity of the
violation. See Member Agreement for more
info or call us at (800) 464‑0889 to speak
to a rep.